Refund policy
Shipping Policy
All orders are fulfilled and shipped directly by our suppliers. Shipping times and carriers may vary depending on the product and supplier location.
Estimated Delivery Times:
- United States: 7–15 business days
- International: 14–30 business days
Please note that delivery times are estimates provided by our suppliers and are not guaranteed. Delays may occur due to customs, carrier issues, or high demand periods.
Order Processing: Orders are typically processed within 1–3 business days. Once your order has shipped, you will receive a tracking number via email.
Shipping Costs: Shipping costs are calculated at checkout based on your location and the supplier's rates.
Lost or Delayed Packages: If your package is lost or significantly delayed, please contact us and we will work with our supplier to resolve the issue.
You can always contact us for any return question at cdawineracks@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges We do not offer direct exchanges. If you need a different item, please return the original product (subject to our return policy) and place a new order. All exchange eligibility is determined by our suppliers' policies.
European Union (EU) 14-Day Cooling-Off Period If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. Items must be in their original condition, unworn or unused, with tags, and in original packaging. Our suppliers honor this requirement for all EU-bound orders..
Refunds Once your return is received and inspected by our supplier, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us.
To start a return
- Customer pays return shipping
- No prepaid labels provided
- Defective/wrong items - resolved via photo evidence, no return shipment needed (supplier sends replacement or issues refund)
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at
cdawineracks@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at